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Hometree Review: Boiler Cover & Service Plan 2024 Breakdown

When it comes to boiler cover and service plans, Hometree stands out as a leading provider in the industry.

With their commitment to customer satisfaction and a wide range of flexible options, Hometree offers comprehensive solutions tailored to meet the unique needs of homeowners.

Here at Green Central, we love comparing and reviewing, so let’s delve into Hometree’s history, its boiler cover plans, and the advantages they bring.

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Who are Hometree?

Hometree was founded in 2016 with a clear mission: to revolutionise the home services industry by providing customers with a hassle-free and cost-effective way to protect their homes.

Since its inception, Hometree has grown rapidly, expanding its network of qualified engineers and earning an excellent reputation for its boiler cover and home cover service quality.

Hometree’s dedication to excellence has propelled them to become one of the most trusted names in the boiler cover and boiler service industry.

Their commitment to customer satisfaction is evident through the numerous positive testimonials and reviews they have received from homeowners across the country. This reputation speaks volumes about the quality and reliability of their services.


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Hometree Customer Reviews: What Customers Have to Say

When it comes to choosing a boiler cover and service plan provider, customer reviews play a an all important role in making an informed decision for potential new customers for pretty much any business.

Hearing directly from those who have experienced the service can provide valuable insights into the quality and reliability of a company.

As an alternative to British Gas HomeCare, Hometree, a leading provider in the industry, has garnered a substantial number of reviews from its customers. Let’s take a closer look at what people have to say about Hometree.

Impressive Overall Rating

With a total of 5,912 reviews, Hometree has achieved an impressive overall rating of 4.4 stars. This demonstrates a high level of customer satisfaction and speaks volumes about the company’s commitment to delivering quality service through “excellent” customer service.

Positive Experiences Shine Through

The majority of customers, 82% to be exact, have awarded Hometree a 5-star rating. This positive feedback showcases the excellent service and satisfaction experienced by a significant portion of Hometree’s customer base.

Want to compare other providers – read our HomeServe review here

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Punctuality and Competence Concerns

While the majority of customers have had positive experiences, it is essential to highlight some concerns raised by a small percentage of reviewers.

One customer mentioned an issue with an engineer who arrived on short notice but was not competent to complete the job. This situation was escalated for someone else to address.

Additionally, another customer expressed dissatisfaction with a quick boiler service, citing a lack of attention to detail. They experienced a subsequent issue with their hot water. It is worth noting that these instances represent a minority of reviews.

Informative and Thorough Service

On a positive note, a satisfied customer praised the promptness and informativeness of the engineer who serviced their boiler. They appreciated the additional step of checking the entire gas network for leaks, which had not been done before. This level of thoroughness and attention to detail demonstrates Hometree’s commitment to delivering comprehensive service.

Customer Support Challenges

Some customers have faced challenges and poor customer service when trying to schedule appointments or communicate with Hometree’s customer support team. These difficulties can understandably cause frustration, and it is an area where Hometree could potentially focus on improvement to enhance customer satisfaction.

Want to compare? Read our British Gas Homecare review here

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Understanding Hometree’s Boiler Cover Plans

Hometree offers three comprehensive boiler cover plans to cater to the varying needs of homeowners. Let’s explore each plan and the advantages they provide:

Basic Cover (£12.95/month) – Gas Boiler Cover

The Basic Cover plan ensures that your boiler and central heating system receive an annual visit, guaranteeing their safety and optimal functionality. In the event of identified faults during the service, Hometree offers immediate or deferred fixing, providing you with peace of mind.

More Comprehensive Cover (£14.50/month) – Central Heating Cover

The More Comprehensive Cover plan (AKA the Central Heating Cover) includes all the benefits of the Basic Cover and goes a step further. In addition to the annual service, this plan offers additional coverage for wider central heating repairs. It also encompasses repairs to radiators, cylinders, and valves related to your central heating system.

Total Peace of Mind Cover (£19.95/month) – The Ultimate Hometree Boiler Cover

For ultimate protection, the Total Peace of Mind Cover plan incorporates all the benefits of the More Comprehensive Cover. Furthermore, it extends its coverage to plumbing repairs, unblocking drains, sinks, and toilets, as well as repairs to home electrics, including fuse boxes and light fittings. With this plan, you can enjoy comprehensive coverage for your entire home.

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Advantages Hometree Boiler Cover and Service Plans

Investing in Hometree’s boiler cover and service plans offers numerous advantages, including:

Peace of Mind and Protection Against Unexpected Breakdowns

With Hometree’s plans, you can rest easy knowing that you’re protected against unexpected boiler breakdowns. In the unfortunate event of a malfunction, their qualified engineers will promptly assess and repair the issue, ensuring that you and your family are not left without heating or hot water.

Expertise and Prompt Response from Hometree’s Qualified Engineers

Hometree’s team of qualified engineers possesses extensive knowledge and experience in handling various boiler issues. Their prompt response and efficient service ensure that your problems are addressed swiftly and effectively, minimising any inconvenience.

Comprehensive Coverage of Parts and Labor Costs

One of the significant advantages of Hometree’s plans is that they cover both the cost of parts and labor, eliminating any financial burden that may arise from unexpected breakdowns or repairs. This comprehensive coverage allows you to budget effectively while enjoying the benefits of a fully functioning heating system.

Hometree will also assist with the cost of a new boiler too if required with up to a set amount depending on your agreement.

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Hometree Landlord Plans and Landlord Cover

Hometree offers different plans for landlord cover, with varying levels of coverage for boiler and home-related services. The pricing for these plans differs based on the extent of coverage provided. Here are the details of each plan:

Basic Plan:

Annual Boiler Service: Hometree ensures your boiler functions properly with an annual service.

Landlord Gas Safety Record: Hometree provides an annual gas safety certificate.

Boiler and Controls: Repairs or replacements for your boiler and controls are covered.

More Comprehensive Plan:

  • The same features as the basic plan with a Landlord Gas Safety Certificate
  • But this plan includes coverage for your boiler and control the repairs or replacements for your boiler and controls are covered.
  • Central Heating Coverage

Total Peace of Mind Plan:

  • The same features as the More Comprehensive Plab
  • However, this one includes plumbing coverage for plumbing-related issues in your property is provided.
  • Drains coverage for drainage issues is included.
  • Home electrics coverage
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Hometree disadvantages Consider

While Hometree’s boiler cover and service plans offer numerous benefits, it’s important to consider some potential drawbacks:

Constant Price Hikes

Hometree has faced consistent criticism and negative press regarding their history of implementing frequent price hikes. Despite their claims of discontinuing this practice, the company has been repeatedly denounced in various headlines for their exorbitant and unjustifiable price increases.

It is important to consider this aspect when evaluating Hometree’s services and pricing structure. Conducting thorough research and examining customer reviews can provide valuable insights into the company’s pricing history and whether it aligns with your expectations and budget.

Monthly Subscription Cost Implications

The monthly subscription cost associated with each plan should be taken into account when considering boiler cover options. It’s crucial to evaluate your budget and ensure that the chosen plan aligns with your financial capabilities.

Limitations and Exclusions of Coverage

Like any insurance or service plan, Hometree’s boiler cover plans come with certain limitations and exclusions. It’s essential to thoroughly review the terms and conditions to understand what is and isn’t covered, ensuring that your specific requirements are met.

Potential for Service Delays During Peak Seasons

During peak seasons or exceptionally busy periods, there may be a higher demand for Hometree’s services. This increased workload might result in potential service delays. However, Hometree strives to minimise such delays and offers transparent communication throughout the process.

Both the positives and negatives aside, you need to choose the right plan for your home and needs.

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Choosing the Right Plan for Your Needs

Assessing Your Requirements and Budget

To select the most suitable plan, it’s crucial to assess your specific requirements and budget. Consider factors such as the age of your boiler, the size of your property, and your heating system’s complexity. By evaluating these factors, you can determine the level of coverage you need.

Comparing the Features and Coverage of Each Plan

Once you have assessed your requirements, compare the features and coverage of each of Hometree’s boiler cover plans. Analyse the benefits provided by each plan, such as the extent of central heating repairs and the additional coverage for plumbing and electrics. This comparison will enable you to make an informed decision.

Personalising Your Selection Based on Specific Needs

Every homeowner’s needs are unique, and Hometree recognises that. To personalise your selection, consider any specific requirements you may have, such as an older property that requires additional attention or specific concerns related to your heating system. By tailoring your choice, you can ensure that you have the most appropriate plan for your circumstances.

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Step-by-Step Guide to Signing Up for Hometree’s Boiler Cover Plans

Signing up for Hometree’s boiler cover plans is a simple and straightforward process. Follow these steps to get started:

  • Visit Hometree’s website or contact their customer service team via phone.
  • Provide the necessary information, including your property details and specific requirements.
  • Choose the plan that best suits your needs and budget.
  • Complete the application process by providing the requested information.
  • Once your application is approved, you will receive confirmation of your subscription.

Process of Making a Claim and Accessing Hometree’s Services

In the unfortunate event of a breakdown or malfunction, Hometree ensures a seamless claims process. Here’s how you can access their services:

  • Contact Hometree’s dedicated helpline or utilise their online platform to submit a claim.
  • Provide details of the issue and any relevant information requested.
  • Hometree’s qualified engineers will assess the situation and schedule a visit at your convenience.
  • Their engineers will diagnose and repair the problem promptly, ensuring a swift resolution.
  • Sit back and relax, knowing that your heating system is in capable hands.
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Boiler Central vs Hometree Boiler Cover – You’re Covered!

Boiler Central:

  • Call-out fee: £60 or £0
  • Boiler Service: £8.99/month
  • Annual boiler service plan to ensure warranty validity and never miss a service.
  • Boiler Cover: £13.99/month
  • Gas boiler standard cover, 24/7 helpline, and a FREE annual boiler service.
  • Boiler & Heating: £21.99/month – £26.99 with a £0 call out fee
  • Cover for your boiler and full central heating system for year-round peace of mind.
  • Complete Cover: £26.99/month – £31.99 with a £0 call out fee
  • Comprehensive home cover, including boiler, central heating, electrics, plumbing, drainage, roofing, security, pest removal, and lost keys.


  • Call-out fee: £0, £60, £95
  • Plans available: Homeowner and Landlord
  • Billing: Monthly or Annually
  • Annual Boiler Service
  • Annual Gas Certificate (for landlords)
  • Boiler and controls
  • Central Heating
  • Plumbing
  • Drains
  • Home Electric (only available in their expensive plan)

Hometree’s pricing for their plans is as follows:

  • Basic Plan: £22.90 billed monthly.
  • More Comprehensive Plan: £25.50 billed monthly.
  • Peace of Mind Plan: £37.99 billed monthly.

Boiler Central and Hometree both offer competitive pricing for their boiler cover plans, but Boiler Central are incredibly cheaper. When comparing the prices, it’s important to consider the coverage and benefits provided by each plan to make an informed decision that aligns with your needs and budget.

Boiler Central offers a range of boiler cover plans, from basic service plans to comprehensive home cover. They provide a 24/7 helpline, coverage for various aspects of your home, and fully trained Gas Safe registered engineers.

It’s essential to review the specific details and terms of each plan to determine which one best suits your needs and budget. For further information or assistance, you can contact Boiler Central at 0330 912 4843.

Frequently Asked Questions (FAQs)

To address any additional queries you may have, here are answers to some common questions:

What is the duration of the contract for Hometree’s boiler cover plans?

Hometree’s boiler cover plans typically operate on an annual contract basis. However, they offer flexibility and options to suit your needs.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. Hometree values customer satisfaction and provides hassle-free cancellation procedures.

Are there any excess charges or hidden fees?

Hometree is committed to transparency, and there are no excess charges or hidden fees associated with their boiler cover plans.

How quickly can I expect an engineer to respond to a breakdown?

Hometree prioritises rapid response times. Their qualified engineers aim to address breakdowns promptly, ensuring minimal disruption to your daily routine.

Will Hometree cover pre-existing faults in my boiler?

Hometree’s boiler cover plans typically cover faults that arise after the policy start date. Pre-existing faults may be subject to assessment by their engineers.

Is there a limit on the number of call-outs or claims I can make?

Hometree offers unlimited call-outs and claims, allowing you to access their services whenever you need assistance.

Can I transfer my cover to a new property if I move?

Yes, so Hometree allows you to transfer your cover to a new property, ensuring continuous protection for your heating system.

What happens if I need a replacement boiler?

In the event that your boiler needs replacement, Hometree’s team of qualified engineers will guide you through the process and provide expert advice on the available boiler installation options.


Hometree’s boiler cover and service plans offer homeowners a comprehensive and reliable solution to protect their heating systems. From the Basic Cover to the Total Peace of Mind Cover, each plan provides a range of benefits, including regular servicing, repairs, and comprehensive coverage for various components of your heating system.

As a homeowner, it is essential to prioritise the maintenance and protection of your boiler. By investing in a reputable and customer-focused provider, you can enjoy peace of mind, prompt service, and comprehensive coverage for unexpected breakdowns.

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